FAQ Topics

To be considered eligible for a return or refund, you (the customer) MUST contact our office within 48 hours of receipt of your order. Once you have contacted our office we will provide you with return confirmation ID number and form. All orders must be postmarked to DGRIE, Inc. head office location within one week (7 days) of a customer receiving their order. DGRIE, Inc. will only accept returned products that are not manufactured to the specifications of an individual's measurements. These products may include but are not limited to; Ties, Bow Ties, Tie Clips, Cuff Links, and Pocket Squares. These products must also be returned in good and unworn condition. DGRIE, Inc. has the right to deny the issuance of a refund to any order that is believed to be previously worn, altered, tailored or damaged. This decision is at the sole discrepancy of authorized DGRIE, Inc. representative and all decisions are final.

We will not accept products that have been altered, tailored or adjusted in any way. Customers are responsible for return shipping charges. Any packages that are received at our office that do not meet the aforementioned requirements will be sent back to the client without refund. These refund policies apply to all garments which have been tailored to any client's measurement details. These polices exist due to the nature of customization which renders these items unsellable. All returns will be subjected to a 20% service charge of total cost of each item sold.

You may contact our offices using the below information.
E-Mail: Customer Service
Postal Mail:
936/32 Soi Chan 16 Yak 12-4
Thung-Wat-Don,Sathorn
Bangkok, Thailand.
10120