Frequently asked questions

How can we help you?


Bank Transfer Method (Thailand) & Credit Card, Visa, MasterCard, American Express, Paypal

Your transaction and payment details are directly handled by Paypal, our payment service provider, with secure encryption, and under strict banking standards.

Shipping & Delivery


Track & Trace

DGRIE charges a flat rate of 800 THB. 

Alterations & Returns

  1. หากความผิดพลาดเกิดจากเรา เช่น ส่งสินค้าผิดรุ่น ได้รับสินค้าไม่ครบตามคำสั่งซื้อ หรือสินค้าเสียหาย ซึ่งสินค้าเสียหาย หมายความว่า สินค้าที่ไม่สามารถใช้งานได้ เช่น ซิปเสีย กระดุมหลุด อะไหล่ตัวคล้องสายสะพายหัก หรือการไม่สามารถงานตามปกติได้ ซึ่งเรื่องนี้ลูกค้าต้องแจ้งทันทีที่ได้รับสินค้า
  2. รองเท้าสามารถเปลี่ยน size ขึ้นลงจากเดิมได้ 1 size แต่ไม่สามารถเปลี่ยนสีหรือเปลี่ยนเป็นรุ่นอื่นได้
  3. สินค้าที่เปลี่ยน size ต้องเป็นสินค้าที่ยังไม่ได้ผ่านการใช้งาน อนุญาตให้ทดลองสวมใส่ได้เท่านั้น และสินค้าต้องไม่มีรอยหรือการยับของหนังเพิ่มจากสภาพก่อนส่งออกจากร้าน
  4. สินค้าที่เปลี่ยน กรุณาแจ้งให้ทางร้านทราบภายใน 3 วันนับจากวันที่มีผู้เซ็นต์รับสินค้า หากไม่ได้ทำการติดต่อภายในระยะเวลาที่กำหนด ทางร้านขอสงวนสิทธิ์ไม่รับเปลี่ยนสินค้า
  5. สินค้าโปรโมชั่น หรือสินค้าส่งเสริมการขาย ไม่สามารถเปลี่ยนได้
  6. ค่าใช้จ่าย เช่น ค่าขนส่งทั้งไปและกลับ ค่าธรรมเนียม และค่าดำเนินการ หากต้องการเปลี่ยน size รองเท้าทางร้านเป็นฝ่ายรับผิดชอบให้ทั้งหมด โดยทำการคืนเงินค่าจัดส่งคำนวณตามจำนวนที่ท่านชำระส่งกลับมา (ยอดเงินคืนสูงสุดไม่เกิน 100 บาท) จากนั้นทางร้านจะจัดส่งสินค้าใหม่ไปให้ท่านอีกครั้งโดยไม่เก็บค่าใช่จ่ายในการจัดส่ง
  7. ข้อกำหนด และเงื่อนไขต่างๆทางผู้ดำเนินการเว็บไซต์ ขอสงวนสิทธิ์สามารถเปลี่ยนแปลง/แก้ไขได้โดยมิจำเป็นต้องแจ้งให้ทราบล่วงหน้า

We offer a perfect fit guarantee. We will pay for alterations up to 1,000 THB at a local tailor of your choice. Should this tailor deem the suit unalterable we will re-make the garment free of charge with new measurements provided by you. To request an alteration credit, please contact us using our contact form.

  • Download & Print our Alteration Form: Use the visual guide to help you understand the ways a suit can be altered by an alteration service. Please note that alterations will also depend on the experience and expertise of your tailor.
  • Take Your Alteration Form and Suit to a Local Tailor: Have your tailor indicate all changes on our alteration form.
  • Apply for an Alteration Credit: Follow the on-screen instructions to claim your alteration credit. You will also be asked to upload a photographed or scanned copy of your receipt as well as input the measurement changes made by your tailor.

If for any reason once you’ve received your order and it does not fit or meet your expectation, log into your account fill out our contact form to request a remake and / or to request a reimbursement for alterations. *Suits will only be eligible for a complete remake only if a professional qualified tailor deems the suit to be unalterable.

Once the updated measurements and request have been sent to our manufacturing team, we will begin your remake. You will receive a confirmation within 48 hours of your request. Please allow 6-8 weeks for delivery.

To be considered eligible for a return or refund, you (the customer) MUST contact our office within 48 hours of receipt of your order. Once you have contacted our office we will provide you with return confirmation ID number and form. All orders must be postmarked to DGRIE, Inc. head office location within one week (7 days) of a customer receiving their order. DGRIE, Inc. will only accept returned products that are not manufactured to the specifications of an individual’s measurements. These products may include but are not limited to; Ties, Bow Ties, Tie Clips, Cuff Links, and Pocket Squares. These products must also be returned in good and unworn condition. DGRIE, Inc. has the right to deny the issuance of a refund to any order that is believed to be previously worn, altered, tailored or damaged. This decision is at the sole discrepancy of authorized DGRIE, Inc. representative and all decisions are final.

We will not accept products that have been altered, tailored or adjusted in any way. Customers are responsible for return shipping charges. Any packages that are received at our office that do not meet the aforementioned requirements will be sent back to the client without refund. These refund policies apply to all garments which have been tailored to any client’s measurement details. These polices exist due to the nature of customization which renders these items unsellable. All returns will be subjected to a 20% service charge of total cost of each item sold.

You may contact our offices using the below information.

Postal Mail:
936/32 Soi Chan 16 Yak 12-4
Bangkok, Thailand.

We always suggest that you have your garment altered by a professional reputable tailor, in your area. For help locating a reputable tailor in your are please contact us.

Bespoke & Tailoring

To ensure a perfect fit from head-to-toe, our comprehensive Suit Up Personal Tailoring program features fully measured suits, jackets, trousers and coats. Additionally, Suit Up allows you to choose from countless design options, and over 600 Italian fabrics.

  • Fully made to measure
  • Over 600 Italian fabric varieties to choose from
  • Pure cashmere and wool fabrics from Super 110 to Super 160
  • Broad range of unique design options for jackets and coats
  • Optional addition of single and double-breasted waistcoats

Yes. We are a 100% bespoke custom clothing company. When placing an order for a small child we would encourage you to please contact our office with your order number.

A perfect fit shouldn’t just be limited to a jacket: with DGRIE Personal Tailoring, you can customize your dress shirt for a look that’s truly unique. Choose from hundreds of fine cotton fabric, color and pattern combinations, and add your choice of cuff, collar, pocket options, and even add your initials with a monogram.

  • Choose from over 200 different fabrics from world-renowned mills
  • 100% pure cotton from 80/2 to 140/2
  • Pleated shoulder, cuff and back (yoke)
  • Durable stitched seams with up to 10 stitches per cm
  • Mother of Pearl buttons

DGRIE Corporate Service offers companies and organisations the opportunity to dress employees and participants, both men and women, uniformly and representative for events and fairs. We help you to choose from our large selection of fits and fabrics to create an outfit.

We take measurements of those wearing the outfits at either our store locations or at your location. Upon delivery of the outfits, you have the option of having a tailor present to make any alterations should it be necessary.

Another possibility is to purchase DGRIE outfits on credit. Employees will be efficiently advised at our store locations and are free to choose the clothing they want.


Corporate Service is currently exclusively available in the Bangkok, Thailand


Yes. As long as that item has not left our manufacture we’re able to adjust your measurements. Please contact us immediately if your order requires changes. We cannot change the measurements once the garment has been cut.

Our get fitted measurements provides a step-by-step guide to take the measurements your self or with the assistance of another. Measurements can taken by a professional tailor

Once your measurements have been submitted online those measurements will be saved in your profile for future orders. Once an order has been placed your measurements will be sent to our manufacture, where your garment will be hand cut and sewn to your specifications.

Your measurements can be simply changed by logging onto your account and editing the needed fields in our get fitted section.

Under the Measurements, only enter those fittings or settings that you feel need to be changed, then simply ‘submit’.

Our shop located at:
SIAMSQUARE SOI 2, Bangkok, Thailand. ,
To schedule an appointment please contact us : Line: @dgrie